Privacy Policy

Information We Collect

At wilofintiq, we collect various types of information to provide you with exceptional financial services and improve your experience on our platform. Understanding what information we collect helps you make informed decisions about sharing your data with us.

Personal Information

We collect personal information that you voluntarily provide when you create an account, use our services, or contact us. This includes your name, email address, phone number, postal address, and date of birth. For certain financial services, we may also collect your tax identification number and employment information to comply with regulatory requirements.

• Contact details including name, email, phone number, and mailing address
• Account credentials and security information for platform access
• Financial information such as bank account details and transaction history
• Identity verification documents including government-issued ID and proof of address
• Employment and income information for service eligibility assessment
• Communication preferences and marketing consent status

Technical Information

Our systems automatically collect technical information when you interact with our website and services. This data helps us understand how you use our platform and enables us to improve functionality and security.

Data Type	Purpose	Retention Period
IP Address & Location	Security monitoring and fraud prevention	12 months
Device Information	Platform optimization and compatibility	6 months
Usage Analytics	Service improvement and feature development	24 months
Transaction Data	Service delivery and regulatory compliance	7 years

How We Use Your Information

Your information enables us to deliver personalized financial services, maintain platform security, and fulfill our legal obligations. We process your data thoughtfully and only for legitimate business purposes that benefit your experience with wilofintiq.

Service Delivery

We use your personal and financial information to provide our core services, including account management, transaction processing, and customer support. This processing is essential for fulfilling our contractual obligations to you as our client.

• Processing your financial transactions and maintaining accurate account records
• Providing personalized recommendations based on your financial goals and preferences
• Delivering customer support and responding to your inquiries promptly
• Sending important account notifications and service updates via your preferred channels
• Conducting identity verification and anti-fraud measures to protect your assets
• Generating account statements and tax documentation as required

Platform Improvement

We analyze usage patterns and feedback to enhance our services continuously. This analysis helps us identify areas for improvement, develop new features, and ensure our platform meets your evolving financial needs effectively.

Information Sharing and Disclosure

wilofintiq takes your privacy seriously and maintains strict controls over how your information is shared. We only disclose your personal data when necessary for service delivery, legal compliance, or with your explicit consent.

Third-Party Service Providers

We work with trusted third-party companies to support various aspects of our services. These partners include payment processors, identity verification services, cloud hosting providers, and customer support platforms. All third parties are contractually bound to protect your information and use it only for specified purposes.

• Payment processing companies for transaction handling and fraud prevention
• Cloud service providers for secure data storage and platform hosting
• Identity verification services for regulatory compliance and security
• Customer communication tools for support and service notifications
• Analytics providers for platform performance monitoring and improvement
• Professional service firms including auditors and legal advisors as required

Regulatory Requirements

As a financial services provider in Australia, we must comply with various regulatory requirements that may involve sharing your information with government agencies, regulatory bodies, or law enforcement when legally required.

Your Privacy Rights

Under Australian privacy law, you have significant rights regarding your personal information. We're committed to helping you exercise these rights easily and transparently through clear processes and responsive support.

Access and Correction

You have the right to access the personal information we hold about you and request corrections if you believe any information is inaccurate or incomplete. We provide secure online access to most of your account information through your wilofintiq dashboard.

• View and download your personal data through your secure account portal
• Request corrections to inaccurate information within your account profile
• Update your communication preferences and marketing consent settings
• Download transaction history and account statements for your records
• Request detailed reports about how your information has been processed
• Obtain copies of your data in commonly used electronic formats

Data Deletion and Retention

You may request deletion of your personal information, subject to our legal and regulatory obligations. Some financial records must be retained for specific periods under Australian law, but we'll delete eligible data promptly upon request.

Data Security Measures

Protecting your personal and financial information is our highest priority. We employ multiple layers of security controls, including advanced encryption, access controls, and continuous monitoring to safeguard your data against unauthorized access, theft, or misuse.

Technical Safeguards

Our technical security measures include industry-standard encryption for data in transit and at rest, secure server infrastructure hosted in certified data centers, and regular security assessments conducted by independent experts.

• 256-bit SSL encryption for all data transmission between your device and our servers
• Advanced encryption standards (AES-256) for stored sensitive information
• Multi-factor authentication requirements for account access and sensitive operations
• Regular security vulnerability assessments and penetration testing
• Automated threat detection and response systems monitoring for suspicious activity
• Secure backup systems with encrypted storage and tested recovery procedures

Organizational Safeguards

Beyond technical measures, we maintain strict organizational policies governing data access, employee training, and incident response. All wilofintiq team members receive comprehensive privacy and security training as part of their ongoing professional development.

International Data Transfers

While wilofintiq primarily operates within Australia, some of our trusted service providers may be located overseas. When we transfer your personal information internationally, we ensure appropriate safeguards are in place to maintain the same level of privacy protection you expect.

We only work with international partners who demonstrate strong privacy commitments and implement adequate security measures. All overseas data transfers are governed by written agreements that require compliance with Australian privacy standards and provide mechanisms for addressing any privacy concerns that may arise.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyze how visitors interact with our content. You can control cookie settings through your browser preferences.

Types of Cookies We Use

• Essential cookies required for basic website functionality and security
• Preference cookies that remember your settings and customization choices
• Analytics cookies that help us understand website usage and performance
• Marketing cookies for delivering relevant content and measuring campaign effectiveness

Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our services, legal requirements, or privacy practices. When we make significant changes, we'll notify you through email or prominent notices on our website before the changes take effect.

We encourage you to review this privacy policy regularly to stay informed about how we protect your information. The date at the top of this policy indicates when it was last updated, and we maintain an archive of previous versions for reference.