Refund Policy

General Refund Eligibility

We understand that circumstances change, and we want to ensure you have confidence in your financial decisions with wilofintiq. Our refund policy has been designed to be fair and transparent while protecting both our customers and our business operations.

• All refund requests must be submitted within 30 days of your initial payment or service commencement date
• Services must not have been substantially utilized or completed beyond the trial period
• Account must be in good standing with no outstanding obligations or disputes
• Refund requests require proper documentation and verification of eligibility
• Certain promotional offers and discounted services may have modified refund terms

Refund Process & Timeline

We've streamlined our refund process to make it as straightforward as possible. Here's exactly what happens when you request a refund and the timeline you can expect.

Service-Specific Refund Terms

Different services have specific refund conditions based on their nature and delivery method. Understanding these distinctions helps set proper expectations for your refund eligibility.

• Digital products and downloaded materials are eligible for refund within 14 days if unused
• Consulting services can be refunded for unused scheduled hours with 48-hour notice
• Monthly subscriptions are eligible for pro-rated refunds for unused periods
• Annual subscriptions may receive partial refunds based on remaining service time
• Custom services and personalized solutions have specific refund terms outlined in individual agreements

Payment Method Considerations

The method you used for payment affects how we process your refund. We always aim to return funds using the same payment method whenever possible to ensure security and proper financial tracking.

• Credit card refunds are processed directly to your original card and appear as a credit on your statement
• PayPal refunds are returned to your PayPal account and you'll receive notification from PayPal
• Bank transfer refunds require additional verification and may take longer to process
• Gift card or promotional credit refunds may be issued as account credits rather than cash refunds
• If your original payment method is no longer available, alternative arrangements will be discussed

Special Circumstances

We recognize that unique situations sometimes arise that fall outside our standard refund policy. We evaluate these cases individually and work with customers to find fair solutions.

Circumstances such as medical emergencies, technical issues on our end that prevent service delivery, or significant changes to service terms may qualify for special consideration. Each case is reviewed by our customer service team with input from management when necessary.